Crisis Negotiations
In a crisis, the biggest mistake is rushing. Time is on your side — if you know how to use it. Being able to talk to someone in crisis is a skill that can save lives. Learn it from a Crisis Negotiations Team Leader.
The first 45 minutes of any crisis negotiation are the most dangerous.
The average CNT response time is 30 minutes. That means the most critical moments are left to the first officer on scene — before the specialists arrive. 75% of suicides are preventable. 80% of people who commit suicide gave prior warning signs. The difference between a life saved and a life lost often comes down to one officer who knew what to say — and when to stop talking.
Rich Rodriguez led a Crisis Negotiations Team. This course is built on what he learned in those situations.
What this course covers:
— What the academy doesn't teach about de-escalation
— The 5 types of crisis subjects — and how to identify which one you're facing
— The first 45 minutes: what every first responder must do before the CNT arrives
— High-risk factors that predict homicide followed by suicide
— Managing your own emotions under extreme stress
— The Behavioral Influence Stairway Model: Active Listening, Empathy, Rapport, Influence
— Words and phrases that damage trust — and the ones that open doors
— Time as a tool: why slowing down saves lives
— The 4 positions of a Crisis Negotiations Team and what each one does
— How to communicate with a subject who isn't responding
Format:
One full day. Presentation, group discussion, and live crisis simulation.
Audience:
Law enforcement officers and new negotiators. This course is designed for both first responders who arrive before the CNT team and officers beginning their path in crisis negotiations.
“Being able to talk to someone in crisis is a skill. It’s not instinct. It’s not a gift.
You learn it, you practice it, and you keep getting better at it. That’s what this course is for.”
Officers leave with the foundational tools to communicate effectively during a crisis — and buy time until specialized teams arrive.
One tool applied correctly can save a life.
The next crisis call won't wait. Neither should this training.
Give your officers the tools before they need them.
Let us help your department be ready.
Tell us a little about your department, and we'll take it from there.